The documentation is designed so that you can quickly and easily find answers to your questions without having to contact technical support. It was created on the basis of daily analysis of questions from our customers and is regularly updated.


Beginning of work

1. Account

2. Hosting

2.1. General information about hosting
2.1.1. Beginning of work
2.1.2. Business hosting
2.1.3. Hosting service access data
2.1.4. List of available logs
2.1.5. Supported Technologies
2.1.6. List of libraries and utilities
2.2. Hosting account
2.2.1. Hosting order
2.2.2. Hosting rates
2.2.3. Hosting account lifecycle
2.2.4. Hosting account name
2.2.5. Switching between hosting accounts
2.2.6. Changing the hosting account country
2.2.7. Change hosting plan
2.2.8. Delegating access to a hosting account
2.2.9. Transfer of rights to hosting
2.2.10. Merging hosting accounts
2.2.11. Division of sites by hosting accounts
2.2.12. Server Status
2.2.13. Removing a hosting account
2.2.14. Restoring a deleted hosting account
2.3. Additional services
2.3.1. Dedicated IP for hosting
2.3.2. Memcache(d)
2.3.3. Redis
2.3.4. OPcache
2.3.5. Sphinx
2.3.6. Additional mail space
2.3.7. Deactivating the renewal of an additional service
2.3.8. Deleting an unpaid order for an additional service
2.4. Sites
2.4.1. My sites Site settings Handling requests to non-existent subdomains Site root directory Aliases Static files Browser static caching Outgoing mail Encoding Setting up a redirect to an address with www or without www Setting up a redirect to HTTP/HTTPS Change language for error pages and protection against bots Selecting versions of TLS encryption protocols IPv6 autoconfiguration Connecting the site to Google Analytics Flood Protection (I'm Under Attack) Analytics Statistics Request Statistics IP statistics Adding a site Adding a subdomain Site is already under maintenance Site name change Removing subdomains Deleting a site Not completely removed site Website service address Invalid Address Record Indicators PHP Settings SSL Settings Access limitation HotLink — File Protection Bot Protection Installing the CMS Website builder PHP profiling Website technical check Site access logs (Access log) Site error logs (Error-log) PHP mail log Site backups Screenshots of the main page of the site
2.4.2. Site transfer Website transfer to hosting Automatic site transfer between hosting accounts Manual site transfer between hosting accounts Transfer site between accounts Transferring a site from a subdomain to the main domain Transferring a site from the main domain to a subdomain Creating a copy of the site on another domain or subdomain Website transfer from hosting Interactive elements no longer work after migration
2.4.3. Website errors Error 403 Forbidden Error 404 Not Found Error 405 Not Allowed Error 424 (blocked by security rules) Error 429 Too Many Requests Error 500 Internal Server Error Error 503 Service Temporarily Unavailable Error 508 Resource Limit Is Reached Fatal error: Allowed memory size No input file specified error Service not configured error A white page is displayed instead of the site Slow site loading Images with Cyrillic characters in the title are not displayed JavaScript not working or images not showing PHP code does not work in HTML files or download.php file is downloaded instead of opening the site CORS errors and cross-site AJAX request issues Perl or Python script not working Authorization through 401 header not working Server does not return Last-Modified HTTP header Watermark Overlay Issues Sape code not showing on homepage Error ERR_SPDY_PROTOCOL_ERROR Python script does not output Cyrillic The site is not configured on the server ModSecurity error: Request body no files data length is larger than the configured limit Request exceeded the limit of X internal redirects
2.4.4. Website Access Restriction
2.4.5. Blocking and unblocking bots
2.5. Files
2.5.1. File Manager Description of file manager Connection sources Uploading and downloading files File search File editor Creating, viewing and unpacking an archive Symbolic links Changing access rights Password protection of directories on the website Database import View properties Disk space analysis with file manager
2.5.2. FTP FTP Users List of FTP Users Creating an FTP User Data for connecting via FTP Changing FTP user settings Deleting an FTP User FTP Access Restriction FTP Clients FileZilla Issues with FileZilla Error «Failed to convert command to 8-bit encoding» in FileZilla Error «Connection dropped after XX seconds of inactivity» in FileZilla Error «EAI_NONAME» in FileZilla Installing FileZilla FTP connection setup in FileZilla Setting up an SFTP connection in FileZilla Enabling Passive Connection Mode in FileZilla Enabling Binary Transfer Mode in FileZilla Uploading files to the server using FileZilla Editing a file on the server with FileZilla Enabling UTF-8 Enforcement for Filenames in FileZilla Disabling Encryption in FileZilla Total Commander Configuring an FTP connection in Total Commander Setting up an SFTP connection in Total Commander Enabling passive connection mode in Total Commander Enabling binary data transfer mode in Total Commander Enabling forced use of UTF-8 for filenames in Total Commander WinSCP Configuring an FTP connection in WinSCP Setting up an SFTP connection in WinSCP Configuring an SCP connection in WinSCP Configuring Key Authentication in WinSCP Enabling UTF-8 Enforcement for Filenames in WinSCP Show hidden files in WinSCP Connecting via FTP using Windows IDEs and code editors Setting up an FTP and SFTP connection in PhpStorm Configuring an FTP and SFTP connection in VS Code Problems with FTP Error 530 Login incorrect Error 530 User denied by access rules Deleted directory reappears Error 550 Permission denied FTP connection FTP logs Temporary FTP access to a specific directory Placing a file on a hosting and getting a link to it Hidden system directories Basic FTP Commands tmp directory
2.5.3. Disk space Disk space information Ways to analyze disk space Ways to increase disk space Files on hosting weigh more than on the device
2.5.4. Restoring file and directory permissions
2.6. Database
2.6.1. MySQL Database Database creation Create a database user Database connection data Changing the password of a database user Restricting access to MySQL Importing a database through the control panel Export database via control panel Optimizing database tables Database cleanup Deleting a database user Deleting a database Changing Database User Privileges Disable 2-Step Verification in phpMyAdmin Force termination of all database queries List of active MySQL processes MySQL Clients phpMyAdmin Problems with phpMyAdmin Error 1046 No database selected Import hangs and after a while fails with error 405 This table does not contain a unique column Login to phpMyAdmin Executing a SQL query in phpMyAdmin Database import via phpMyAdmin Export database via phpMyAdmin Questions about phpMyAdmin Export individual database tables via phpMyAdmin Terminating processes with phpMyAdmin Database content search with phpMyAdmin Disable 2-Step Verification in phpMyAdmin Adding an index with phpMyAdmin HeidiSQL (Windows) Setting up a database connection in HeidiSQL Database import via HeidiSQL Terminating Processes with HeidiSQL DBeaver Sequel Pro (macOS) Setting up a database connection in Sequel Pro Database import via Sequel Pro DataGrip MySQL Workbench Problems when working with databases Wrong encoding when outputting data from the database Error 1153 Got a packet bigger than 'max_allowed_packet' bytes Error connecting to database max_user_connections error Large database size Connecting the site to the database Database import Database export Temporary access to a specific database Slow Queries Database optimization Database query optimization MySQL server configuration MySQL server load Types of storages and their change Change MySQL version What is INFORMATION_SCHEMA Create a copy of the database Changing the database encoding MySQL limits MySQL Settings
2.6.2. SQLite
2.7. Web servers
2.7.1. Apache .htaccess Unsupported Options directives not working Redirects Features of the redirect when using a dedicated IP Restricting access to files and directories using a login and password Access restriction by IP address Access restriction by User-Agent Setting up your own 404 error page Determination of the country of the visitor Setting up HSTS Regular Expressions Default page override .htaccess variables Apache Modules
2.7.2. OpenLiteSpeed
2.7.3. PHP-FPM
2.7.4. Proxying traffic to web applications in Python and Go
2.7.5. gzip and brotli compression
2.7.6. HTTP/2 and Server Push
2.8. PHP
2.8.1. Scripts Script for viewing information about the current PHP configuration (phpinfo) Outgoing ports check script Converting storage of all tables Memcache test (d) Redis test Sphinx test Delete old emails from your mailbox Redirect to URL in lower case
2.8.2. Possible problems Instead of the results of PHP-scripts in the browser, their content is displayed Error "Fatal error: require * (): Failed opening required" Error "open_basedir restriction in effect"
2.8.3. Composer Installing Composer Working with Composer
2.8.4. Frameworks Symfony Installing Symfony Transferring Symfony to hosting Setting up a database connection in Symfony Laravel Installing Laravel Migrating Laravel to Hosting Setting up a database connection in Laravel Clearing the Laravel System Cache Artisan Utility Setting up Redis in Laravel Yii Installing Yii Setting up a database connection in Yii Yii 2 Installing Yii 2 Transferring Yii 2 to hosting Setting up a database connection in Yii 2 Phalcon Turn on Phalcon Installing Phalcon Devtools CodeIgniter Installing CodeIgniter Setting up a database connection in CodeIgniter Changing Application Address in CodeIgniter
2.8.5. Third party software PHPMemcacheAdmin Opcache GUI PHPRedisAdmin
2.8.6. Change the PHP version for a website
2.8.7. Change PHP version for console
2.8.8. memory_limit
2.8.9. max_execution_time
2.8.10. ionCube
2.8.11. auto_prepend_file
2.8.12. mail.add_x_header
2.8.13. Outputting and logging PHP errors
2.8.14. Session lifetime
2.8.15. Session storage handler
2.8.16. Working with mongodb
2.8.17. open_basedir
2.8.18. PHP mail function
2.8.19. Determining the visitor's country in PHP
2.8.20. Disabling PHP Functions
2.8.21. Working with MS SQL
2.8.22. PHP extensions
2.8.23. PHP profiling
2.8.24. List of configurable PHP options
2.8.25. PEAR
2.8.26. ImageMagick
2.9. Python
2.9.1. General information about Python
2.9.2. Installing the Python libraries
2.10. Node.js
2.10. General information about Node.js
2.11. Console
2.11.1. SSH Problems with SSH Network is unreachable Too many authentication failures REMOTE HOST IDENTIFICATION HAS CHANGED POSSIBLE DNS SPOOFING Broken pipes on macOS Bash settings not saving Data for connecting via SSH SSH connection SSH Access Restriction SSH Key Authentication
2.11.2. Change PHP version in console
2.11.3. Finding files and directories through the console
2.11.4. Import database via console
2.11.5. Export database via console
2.11.6. Working with Git
2.11.7. Symbolic links
2.11.8. Encoding conversion of file and directory names
2.11.9. Setting the display of Cyrillic in console editors (nano, vim)
2.11.10. Force termination of processes
2.11.11. Linux configuration
2.11.12. Running scripts that require ionCube, Zend Encoder, Memcache(d) or Redis
2.11.13. Creating and restoring a copy of site files with rsync
2.11.14. Disk space analysis with ncdu
2.11.15. Analysis of disk space with console commands
2.11.16. Creating, viewing, testing and unpacking an archive
2.11.17. Useful features of the console
2.12. cron
2.12.1. Trouble with cron Concurrent script execution blocked Reports do not reach the recipient
2.12.2. Adding a cron task
2.12.3. cron job reports
2.12.4. cron log
2.12.5. cron limits
2.12.6. Run script via wget
2.12.7. Passing parameters to a running script
2.12.8. Changing cron's working directory
2.12.9. Automatic directory cleanup
2.12.10. Custom cron jobs
2.13. Supervisor
2.13.1. General information about Supervisor
2.14. CMS
2.14.1. WordPress Issues with WordPress Infinite redirect No connection to White screen HTTP Error Mixed content Cannot create directory when uploading media file 404 error on all pages except the homepage Infecting WordPress theme's functions.php file Increased load from wp-cron.php The file type is invalid for security reasons Popular plugin vulnerabilities Image processing failed Plugins Plugin Update Disabling plugins in WordPress Setting up Memcached in WordPress Installing WP-CLI Setting up Redis in WordPress Setting up LiteSpeed Cache in WordPress Mail setup in WordPress Updating the WordPress Engine Files Installing WordPress WordPress configuration file Setting up a database connection in WordPress WordPress admin panel Changing the admin password in WordPress Change site URL in WordPress Setting up HTTPS in WordPress Setting up WordPress to work without www Setting up WordPress to work at a service address (no domain) Default .htaccess for WordPress Clearing the Cache in WordPress Changing Theme in WordPress Through the Database Enabling Debug Mode in WordPress Multisite setup in WordPress Website hack protection on WordPress Customizing a 404 Page in WordPress Migrate WordPress Disabling thumbnail generation Adding Facebook/Meta Pixel to WordPress
2.14.2. Joomla! Issues with Joomla! Error ERR_CONTENT_DECODING_FAILED Installing Joomla! Joomla! configuration file Setting up a database connection in Joomla! Joomla! Changing the administrator password in Joomla! Configuring HTTPS in Joomla! Configuring Memcached in Joomla! Standard .htaccess for Joomla! Clearing the cache in Joomla! Enabling debug mode in Joomla! Localization of Joomla! Migrating Joomla! Setting up mail in Joomla! Changing the database driver in Joomla! Disable Feedback Form in Joomla! Setting up a 404 page in Joomla! Setting up Redis in Joomla! Setting up LiteSpeed Cache in Joomla!
2.14.3. OpenCart Problems when working with OpenCart Mixed content Error ERR_CONTENT_DECODING_FAILED Error 403 when opening XML file Icons not showing in OpenCart Additional HTTPS configuration in OpenCart 2.2 Update admin panel on login RCPT TO not accepted from server error Opencart installation OpenCart Configuration Files Setting up a database connection in OpenCart OpenCart admin panel Change admin password in OpenCart Change site address in OpenCart Setting up HTTPS in OpenCart Configuring Memcache(d) in OpenCart Standard .htaccess for OpenCart Clearing the cache in OpenCart Generic OpenCart Configuration Files Localization of OpenCart Enabling CNC in OpenCart Installing extensions via FTP in OpenCart Setting up mail in OpenCart Changing the database driver in OpenCart Setting up a 404 page in OpenCart Setting up Redis in OpenCart Disable product counting in categories in OpenCart Setting up LiteSpeed Cache in OpenCart Migration of OpenCart Error logging in OpenCart Moving the storage directory outside the OpenCart root directory
2.14.4. MODX MODX Installation Setting up a database connection in MODX Standard .htaccess for MODX Changing the DB Driver in MODX Clearing the cache in MODX Porting MODX Setting up a 404 page in MODX Moving the core directory outside of the MODX root directory Changing the administrator password in MODX
2.14.5. Drupal Problems with Drupal Images not showing in Drupal Installing Drupal Drupal configuration file Setting up a database connection in Drupal Changing the admin password in Drupal Setting up Memcache in Drupal Setting up Redis in Drupal Installing Drush Changing the database driver in Drupal Enabling Clean URLs in Drupal 5 and 6 Setting up LiteSpeed Cache in Drupal 8 Enabling debug mode in Drupal
2.14.6. OkayCMS Installing OkayCMS Changing the administrator password in OkayCMS OkayCMS admin panel
2.14.7. phpBB phpBB admin panel
2.14.8. Moodle Installing Moodle Localization of Moodle Enabling debug mode in Moodle
2.14.9. PrestaShop Installing PrestaShop PrestaShop config file Setting up a database connection in PrestaShop PrestaShop Admin Panel Change admin password in PrestaShop Change site address in PrestaShop Setting up HTTPS in PrestaShop Setting up Memcached in PrestaShop Standard .htaccess for PrestaShop Clear Smarty Cache in PrestaShop Enabling debug mode in PrestaShop Mail setup in PrestaShop Setting up a 404 page in PrestaShop PrestaShop update
2.14.10. October October installation Setting up a database connection in October October admin panel
2.14.11. Evolution Evolution admin panel Changing the administrator password in Evolution
2.14.12. DokuWiki Installing DokuWiki
2.14.13. DataLife Engine (DLE) Setting up a database connection in DLE Configuring Memcache(d) in DLE Setting up Redis in DLE
2.14.14. Magento Install Magento 2.3.7 Setting up a database connection in Magento Magento admin panel Change admin password in Magento Clearing cache in Magento Setting up mail in Magento Setting up a 404 page in Magento Setting up Redis in Magento Standard .htaccess for Magento 2.3
2.14.15. Moguta Configuring Memcache(d) in Moguta
2.14.16. MediaWiki
2.14.16. Installing MediaWiki
2.14.17. Open Journal System (OJS) Installing Open Journal Systems (OJS)
2.14.18. Simple Machines Forum (SMF) Configuring Memcache in SMF
2.14.19. ImageCMS
2.14.19. Setting up a database connection in ImageCMS
2.14.20. Bitrix Installing Bitrix Setting up a database connection in Bitrix Setting up Memcache in Bitrix Standard .htaccess for Bitrix Setting up mail in Bitrix Changing the database driver in Bitrix Setting up a 404 page in Bitrix Problems when working with Bitrix Site transfer to Bitrix
2.14.21. Webasyst Installing Webasyst Setting up a database connection in Webasyst Standard .htaccess for Webasyst Clear cache in Webasyst Setting up mail in Webasyst Setting up a 404 page in Webasyst Setting up Memcached in Webasyst
2.14.22. Automatic installation of CMS
2.15. Safety
2.15.1. SSL Installing an SSL Certificate Free certificate from Let's Encrypt Certificate issued by a certificate authority Self signed certificate Installing SSL from Cloudflare Issues with SSL Notification about the need to direct the domain to the IP of the hosting account Wrong private key password The specified key does not match the certificate Mixed content Problem with Let's Encrypt certificate on older devices Setting up a redirect to HTTP/HTTPS Viewing SSL Certificate Information CSR generation SSL certificate format Paid SSL Certificates
2.15.2. Viruses Antivirus Virus cleaning Recommendations for protection against hacking The site is blocked by the browser as containing dangerous software PHP Antimalware Scanner phpMussel
2.15.3. Blocking IP addresses
2.15.4. The site has been copied by hackers
2.15.5. Security headers
2.16. Backup
2.16.1. General information about backup
2.16.2. Create a backup
2.16.3. Restoring a backup
2.16.4. Downloading the created backup
2.16.5. Deleting a created backup
2.16.6. Access to backups via FTP
2.16.7. Backup Questions
2.16.8. Creating and restoring a copy of site files with rsync
2.17. Load
2.17.1. DDoS Cloudflare Domain connection to Cloudflare Enabling traffic filtering in Cloudflare Clearing the cache in Cloudflare DDoS Protection Checking and Unblocking IP Addresses
2.17.2. Optimization Site optimization settings (PageSpeed) Server response time (TTFB) Site optimization Database optimization Database query optimization Image optimization
2.17.3. Graphs of server resource consumption
2.17.4. Web server load
2.17.5. MySQL server load
2.17.6. Request Statistics
2.17.7. Excess consumption of processor minutes
2.17.8. Analysis of the causes of high resource consumption
2.17.9. Standard Load Reduction Methods
2.17.10. caching
2.18. Net
2.18.1. Hosting IPs Current IP addresses Direct IPs Correct determination of the country by IP address What to do if you receive an IP address change notification
2.18.2. Outgoing connections
2.19. Mail
2.19.1. Mailboxes Create a mailbox Data for connecting to the mailbox Changing mailbox settings Changing your mailbox password Setting the anti-spam level Redirect setup Setting up an answering machine Configuring incoming mail processing for non-existent addresses Sending emails indicating other users Deleting mailboxes
2.19.2. Email clients WebMail.Online WebMail.Online Filters Setting up filters in WebMail.Online Moving emails to a specific folder File filtering «Disconnection» mailbox Description of WebMail.Online filters About WebMail.Online Create a new folder in your mailbox Import and export contacts to WebMail.Online WebMail classic WebMail Filters Setting filters in WebMail Moving emails to a specific folder File filtering «Disconnection» mailbox Description of WebMail filters Problems with WebMail Unsuccessful login attempt Login to webmail Changing the display encoding of emails in WebMail Create a new folder in your mailbox Encrypting Emails in WebMail Import/Export Contacts to WebMail Webmail design Distribution groups View email headers in WebMail Deleting Emails in WebMail Search for emails in WebMail Set up a signature in WebMail Set up CalDAV calendar synchronization in WebMail Creating HTML emails in WebMail Thunderbird Setting up the Thunderbird mail client Configuring Thunderbird Automatic Configuration Changing a Saved Mailbox Password in Thunderbird View email headers in Thunderbird Setting up calendar sync in Thunderbird (CalDAV) Delete old emails with Thunderbird Outlook Issues with Outlook Sent emails are not synced with the server Error «Bad recipient address syntax» Setting up the Outlook 2013-2021 mail client (Windows) Setting up Outlook 2016-2021 mail client (macOS) Setting up the Outlook mail client (Android) Sync Outlook over IMAP View email headers in Outlook 2019 Set up Outlook 2013 calendar synchronization (CalDAV) Automatic deletion of old emails in Outlook The Bat! Problems when working with The Bat! Error «Unknown CA certificate» in The Bat! Setting up The Bat! Viewing email headers in The Bat! Gmail (Android/iOS) Setting up the Gmail mail client (Android/iOS) Check your incoming and outgoing mail settings in Gmail (Android/iOS) Mail (iOS) Issues with the Mail app (iOS) Error «The server rejected the recipient because it does not allow relaying» Error «SMTP server not responding» Setting up the mail client Mail (iOS) Mail (macOS) Setting up the mail client Mail (macOS) Spark Spark Email Client Setup (Android/iOS) Setting up the Spark mail client (Windows) Other email clients Setting up the Mailspring mail client Setting up the Mailbird mail client Setting up the Claws Mail mail client Setting up the Evolution mail client (Linux) Setting up K-9 Mail (Android) Setting up the Vivaldi Mail client Setting up the Opera Mail mail client Setting up the mail client Mail (Windows 10) RainLoop Web Client Configuring Calendar Synchronization in EmClient (CalDAV) Setting up the Betterbird mail client Viewing Email Headers View email headers in WebMail View email headers in Thunderbird View email headers in Outlook 2019 Viewing email headers in The Bat! View email headers in Gmail Setting up a Gmail mail collector
2.19.3. Problems with mail Cannot connect to ISP is blocking port 25 Error «450 4.7.1 Error: too many recipients from IP» Error «550 5.7.1 This message was blocked because its content presents a potential security issue» Disappearing emails from the mailbox PHP mail function call error Error «553 5.7.1 Sender address rejected: not owned by user» Error «Maximum number of connections from user+IP exceeded» Letters from myself Phishing emails
2.19.4. mail logs Mail from the site PHP mail log Mailbox connection log Rejected email log Log of unsent emails
2.19.5. SPF, DKIM, DMARC Setting the SPF DKIM setup Setting DMARC
2.19.6. Mail transfer Migration of mailboxes Mail Import Mail export
2.19.7. Mail limits Sending mail limits Limits on the volume of stored mail Mail server limits per client IP address Maximum letter size
2.19.8. Cleaning up the mailbox
2.19.9. Correct sending of mail from the site
2.19.10. Checking the operation of outgoing mail through PHP mail
2.19.11. Checking outgoing mail via SMTP
2.19.12. How to avoid getting spam emails
2.19.13. Spamming
2.19.14. Mail whitelist
2.19.15. Mail blacklist
2.19.16. Mail backup
2.19.17. dead.letter file
2.19.18. Installing an avatar in mail services
2.19.19. Domain mail on third-party services
2.19.20. CalDAV calendar synchronization
2.20. Other
2.20.1. Hosting configuration Libraries and Utilities wkhtmltopdf and wkhtmltoimage utilities redis-cli utility Perl
2.20.2. Logs Log analysis in Apache Log Viewer Log analysis in GoAccess Log analysis with console commands
2.20.3. Problem Diagnosis ping tracert/traceroute telnet Site availability check Windows command line macOS terminal tcproute/tcptraceroute NetCat
2.20.4. Browsers Clear cache in browsers Enabling incognito mode in browsers Opening the Developer Console
2.20.5. SEO Sitemap sitemap.xml robots.txt Indexing Frequency Limit
2.20.6. How to take a screenshot
2.20.7. Edit hosts
2.20.8. An example of hosting a Telegram bot in PHP
2.20.9. Deploy with GitHub Actions

3. Domains

3.1. Domain management
3.1.1. Domain settings (DNS) Add DNS record Changing the DNS record Deleting a DNS Record Setting default DNS records Importing DNS records Address record mismatch notification Saving and restoring DNS records from a file
3.1.2. Name servers (NS) Our NS Current NS Installing our NS Installing third-party NS Subsidiary NS
3.1.3. MX records Our MX record Setting up our MX record Installing third-party MX records Setting our MX record for a subdomain
3.1.4. Domain direction Referral to our hosting for a domain not registered with us Referral of the domain registered with us to third-party hosting Domain directing to VPS or dedicated server Referral subdomain to third party hosting Direct domain to hosting account Directing the subdomain to third-party NS Forwarding Domain to IP with Port or Directory
3.1.5. Types of DNS records A AAAA CNAME MX TXT ALIAS CAA SRV PTR Wildcard entry (*)
3.1.6. Add domain
3.1.7. Domain is already being served
3.1.8. Domain renewal
3.1.9. Domain Access Delegation
3.1.10. Web redirect
3.1.11. Mail redirect
3.1.12. Parking page
3.1.13. Domain presets
3.1.14. SPF, DKIM, DMARC
3.1.15. DNSSEC
3.1.16. TTL
3.1.17. Domain deletion
3.2. Domain registration
3.2.1. Domain order and registration
3.2.2. New orders for domain registration
3.2.3. Rules for registering international domains
3.2.4. .UA domain registration rules
3.2.5. Rules for registering IDN domains in Ukrainian zones
3.2.6. Premium Domains
3.2.7. Domain registration terms
3.2.8. Cancellation of registration due to a mistake in the name
3.2.9. Free domains
3.2.10. Domain pre-order
3.2.11. Mirror domains
3.2.12. Domain registration via Telegram
3.3. Domain contacts
3.3.1. Change domain contacts Change of contacts of international domains .COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc. Change of contacts of Ukrainian domains Change of contacts for .BIZ.UA and .CO.UA domains Change of contacts for .CRIMEA.UA, .YALTA.UA and .SEBASTOPOL.UA domains Change of contacts of domains .УКР Changing contacts of .UA domains
3.3.2. Publishing data to WHOIS
3.4. Domain transfer
3.4.1. Ownership transfer of domain (all zones except .UA, .RU, .SU)
3.4.2. Transfer of authority to manage the .UA domain
3.5. Domain transfer
3.5.1. Domain transfer to us Transfer of international and thematic domains .COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc. Transfer of domains .UA, .COM.UA, .ORG.UA, IN.UA and a number of regional domains of the 2nd level Transfer of .NET.UA domains and a number of regional domains of the 2nd level Transfer of .CRIMEA.UA, .YALTA.UA and .SEBASTOPOL.UA domains .DP.UA Domain Transfer Transfer of domains .УКР Duration of transfer General questions about transfer and transfer codes (Auth-Code / AuthInfo)
3.5.2. Domain transfer from us Domain transfer to another registrar Obtaining a transfer code (AuthInfo / Auth-Code) Setting a transfer lock Transfer of .RU and .SU domains to direct service in REG.RU
3.6. Third party services
3.6.1. Domain Verification in Google Search Console
3.6.2. Domain Verification in Google Sites
3.6.3. Connect domain to Google Sites
3.6.4. Connecting your domain to Blogger
3.6.5. Domain verification and Gmail activation in Google Workspace (G Suite)
3.6.6. Domain Verification in Facebook Business
3.6.7. Setting up a domain for Zoho Mail
3.6.8. Setting up a domain for eSputnik
3.6.9. Setting up a domain for SendPulse
3.6.10. Domain connection to Shopify
3.6.11. Connecting a Domain to Wix
3.6.12. Domain validation in Azure Active Directory
3.6.13. Domain Verification in Bing Webmaster
3.6.14. Domain connection to Cloudflare
3.7. Domain problems
3.7.1. Error "NXDOMAIN"
3.8. Beginning of work
3.9. Domain life cycle
3.10. redemptionPeriod and domain deletion periods
3.11. Domain paid for, but not working
3.12. DNS error
3.13. Flushing the DNS cache
3.14. Installing public DNS Cloudflare / Google
3.15. Domain certificate
3.16. Contacting the domain owner
3.17. Copyright infringement
3.18. WHOIS
3.19. Domain tracking
3.20. Domain sale
3.21. Released domains

4. VPS

4.1. VPS access
4.1.1. Accessing VPS over SSH
4.1.2. VPS access via VNC
4.1.3. Connecting to VPS over SFTP with FileZilla
4.2. Control panels
4.2.1. Vesta Installing Vesta Changing the Vesta interface language Adding a site to Vesta Adding a database to Vesta Connecting a free certificate from Let's Encrypt to Vesta Setting up mail in Vesta Setting up a DNS service in Vesta Setting up backup in Vesta
4.2.2. Hestia
4.2.3. aaPanel
4.2.4. myVesta
4.2.5. Plesk
4.2.6. ISPConfig
4.2.7. Brainy
4.2.9. CyberPanel
4.3. Administration
4.3.1. Website transfer to VPS with Vesta control panel
4.3.2. Checking disk space
4.3.3. Activating an additional IP address
4.3.4. Acceleration and optimization of VPS (general recommendations)
4.3.5. Simple protection against bots (admin panel brute force) using nginx
4.3.6. VPS won't boot after reboot
4.3.7. Removing old kernels on CentOS and Fedora (freeing up space in / boot)
4.3.8. Installing and configuring ProFTPd
4.3.9. Enabling PHP handler for the web server
4.3.10. Disable IPv6 on VPS
4.3.11. Increasing the size of partitions on a VPS
4.3.12. Installing an SSL certificate from Let's encrypt using Certbot
4.3.13. Mounting storage to VPS using CurlFtpFS
4.3.14. Installing Windows on a VPS
4.4. General information about VPS
4.5. VPS order
4.6. VPS test period
4.7. VPS life cycle
4.8. VPS tariff change
4.9. Delegate access to VPS
4.10. Transfer of rights to VPS
4.11. Installing OS and software on VPS
4.12. Downloading and connecting images to VPS
4.13. Reboot VPS
4.14. VPS backups
4.15. VPS IPs
4.16. Dedicated IP for VPS
4.17. PTR records
4.18. Monitoring
4.19. SSL on VPS
4.20. VPN, proxy, tunnels
4.21. Downloading a website from a VPS
4.22. Removing VPS
4.23. Paid administration of VPS and Dedicated
4.24. Disabling VPS at a specific time

5. Dedicated

6. Storages

7. MongoDB

8. Redis

9. Payment

9.1. Accounts
9.1.1. Formation of an account
9.1.2. List of accounts
9.1.3. Get invoice in PDF format
9.1.4. Paying an invoice with a bank card
9.1.5. IBAN
9.2. personal balance
9.2.1. Current state of personal balance
9.2.2. Replenishment of personal balance
9.2.3. Payment from personal balance
9.2.4. Balance transfer between accounts
9.3. Referral program
9.3.1. General information about the referral program
9.3.2. Withdrawal of funds from the referral balance
9.4. Electronic document management
9.4.1. hourly Registration in Vchasno Receipt of documents through Hourly Signing and sending the document via Vchasno Formation and loading of statements in Vchasno Signing the received document in Vchasno Downloading/printing a document from Vchasno
9.4.2. Paperless Registration in Paperless Signing and sending a document via Paperless Forming and uploading statements in Paperless Signing a received document in Paperless Download/print a document from Paperless
9.4.3. MEDoc (SOTA)
9.5. Extension on credit
9.5.1. Hosting renewal on credit
9.5.2. Temporary inclusion of a domain
9.5.3. Renewal of VPS on credit
9.5.4. Renewal of a dedicated server on credit
9.6. Loyalty program
9.6.1. Description of the loyalty program
9.6.2. Current status under the loyalty program
9.6.3. Transferring loyalty program status to another account
9.7. Possible problems
9.7.1. Account topped up but services not paid
9.7.2. Error «Limit is exceeded»
9.7.3. Repeated debiting when returning to a monobank card
9.7.4. Error in the purpose of payment
9.8. Payment Methods
9.9. Terms of receipt of payment
9.10. Currency
9.11. Receipts
9.12. Receipt of the contract
9.13. Auto-renewal of services
9.14. Payment via EasyPay terminals
9.15. Payment from legal entities and FLP
9.16. Payment for services in cash or from the card of an individual (for legal entities)
9.17. Payment for services from a third party
9.18. Payment from companies that are closing
9.19. Search for payments
9.20. Erroneous payments
9.21. Letter for a refund (for FLP and legal entities)
9.22. Accountant's mail (for receiving documents)
9.23. Obtaining accounting documents (for FOP and legal entities)
9.24. Discounts
9.25. Budget organizations
9.26. Payment of the bill through the Privat24 application
9.27. Anonymous payment
9.28. Bank cards
9.29. Change of company name (for legal entities)
9.30. Service renewal

10. Technical support

About company